Yes, for any transport crossing state lines we like to have a health certificate issued by a vet within ten days of travel. This way we can feel confident we are delivering a happy, healthy pet. We accept the Aphis 7001 Form or a state CVI.

We recommend 2-3 weeks in advance for air and 4-6 weeks for ground.

We accept all major debit and credit cards through a third-party processor. For short local deliveries, we can accept Venmo or Zelle. Please note that all payments must be completed before the transportation service begins. We also offer flexible payment plans for larger transportation services to accommodate your budget.

We hold commercial pet insurance to protect your pet in the event of accident or injury.

For shared rides, all passengers will travel in a plastic kennel that we can provide. If you choose a private ride, we can provide a seatbelt harness instead. Cats will always travel in a crate large enough to hold a litter box. We ensure all travel accommodations are comfortable and safe for your pet. Additionally, we provide regular updates and photos during the journey to keep you informed.

No problem! We have experience with dogs with anxiety, aggression, special diets, medication, you name it! Our private ground transportation is best in these circumstances so we can give them the very best care and attention.

Most of our flight nanny services are for small pets under 20lbs. However, we may have some other options for you depending on your circumstances. We can assist you in finding suitable cargo options or coordinating a semi-private charter flight. Please contact us to discuss the best travel solution for your large dog. We are committed to finding the safest and most comfortable travel option for your pet.

Delays happen sometimes! We will keep you updated along the way and make sure your pet is safe and comfortable. Travel insurance is included in our total price so you will not be held responsible for any additional expenses as a result of airline delays or cancellations.

Absolutely! Most of the time we will meet your new pet at the airport, but we are happy to arrange ground pickup and/or ground delivery if needed. We love it when we can offer you complete same-day door-to-door service. Just let us know your preference when booking. Our goal is to make the transition as smooth as possible for you and your pet.

Never! We would never want to risk having your pet sit around all day at the airport waiting for a flight. That is not fair to them or to you! We fly confirmed flights, meaning we purchase our airfare and have a confirmed seat and pet reservation on the flight we agree to before you book. This is all part of the joyful and stress-free experience we promise you.