Yes, for any transport crossing state lines we like to have a health certificate issued by a vet within ten days of travel. This way we can feel confident we are delivering a happy, healthy pet. We accept the Aphis 7001 Form or a state CVI.

We recommend 2-3 weeks in advance for air and 4-6 weeks for ground.

We accept all major debit and credit cards through a third-party processor. For short local deliveries, we can accept Venmo or Zelle. Please note that all payments must be completed before the transportation service begins. We also offer flexible payment plans for larger transportation services to accommodate your budget.

We hold commercial pet insurance to protect your pet in the event of accident or injury.

Life happens, and we understand plans can change. If you need to reschedule, contact us as soon as possible and we’ll do our best to adjust the trip with you. Because flights and ground routes can involve reserved spots and travel costs, the earlier you let us know, the better.

Yes. Purple Pup is USDA Registered and commercially insured, so your pet travels with a team that takes safety and accountability seriously. We’re committed to giving pet parents a professional, reassuring experience from start to finish.

We most often help with small dogs, cats, and rabbits, especially for flight nanny service. We can also discuss other pets or larger dogs on a case-by-case basis, depending on the safest travel option available. If you’re not sure whether your pet qualifies, just reach out and we’ll guide you.

Absolutely. We know how important peace of mind is when your pet is on the road or in the air. We provide regular communication during the trip, including photo updates and check-ins, so you always know how your pet is doing.

We recommend sending anything your pet may need to stay comfortable and healthy during the trip. That usually includes food, any medications, a leash or harness, and required travel paperwork like a health certificate. If your pet has special routines or needs, let us know and we’ll help you prepare.